IT Enabled Services

We are currently witnessing IT-enabled global business processes that are developing at different paces and intensity throughout the world. Through Knowledge Process Outsourcing (KPO) and Business Process Outsourcing (BPO), an interesting by product has emerged, exemplified by the changes that occur in youth perceptions, belief systems, knowledge and conceptualization of “the other”. It is high time local, regional, and international stakeholders examine in depth the sociocultural product of this industry which is having such a great influence on the life of youth in our age. In this context, we suggest a number of practical steps:

  • Conducting a study on the socio-political and cultural impact of the IT-enabled industry on youth
  • Holding a regional workshop where results of the study are presented.
  • Raising awareness about the impact of this industry and capitalizing on its positive effects.

In recognition of BPO and KPO and their impact on youth, a comparative study is suggested to examine the impact of this industry on the Culture of Peace. In addition, a regional workshop should examine the results of the study. Youth should become aware of the effects of these industries on their lives through an awareness campaign.

Questions to be raised by the study include:
  • What are the varieties of new services available in today’s global economy that are delivered by youth?
  • How do young people assess such services in terms of value added and potential for growth?
  • What are the challenges encountered by young people who are engaged in this new service industry?
  • How do new services foster understanding between cultures across boundaries?
  • What services are envisioned to develop in the near future, and how can young people be prepared for that?
  • How are the new industries promoting multilingualism and e-content generation?
  • What are the socio-political side effects of the new crossboundaries service industry?

The study should rest on internationally recognized standards of key relevant international organizations.

Indeed, a Culture of Peace and understanding requires the development of a commonality of interests among youth and must be created out of real, natural and tangible needs. The new job market generated by the ICT revolution is not only serving the economic needs of youth, but also creating a meshed society and global community where interaction and understanding between societies are not imposed, but become economic necessities for both recipients and providers of new ICT services. These services can be found in medical fields, the entertainment industry, marketing services and more and are thus better entrenched in the culture of youth. Youth can no longer afford any more to be absorbed exclusively in their own cultures and societies; they have to go beyond these artificial borders in order to survive in today’s global economy. In addition, economic prosperity generated by these new crossborders emerging ICT-enabled services enhances the propensity to tolerance and understanding.

Young people from different societies work together in various areas using ICT in the new global market that rely increasingly on outsourcing and off shoring. These new economic activities have diluted economic boundaries and cultural sensitivities in an increasingly multilingual “new world order”.

Some argue that the neutral nature of ICT skills in their different forms allow youth not only to explore market opportunities in their societies, but to transcend political and cultural boundaries and serve other societies and economies, increasing empathy and tolerance based on reciprocal needs. This is made possible through the development of different service models which rely primarily on youth. Call centers, medical transcription centers, data entry centers, entertainment industry, service centers and even creation of business content like sales kits and presentations are excellent examples.

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